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Privacy Statement

We are pleased that you are visiting our website! Data protection is a matter of trust, and your trust is important to us. So the protection of your personal data is a particularly important matter for us. We would therefore like to inform you at this point about which personal data we collect from you when you visit our websites and about the purposes for which those data are used.

We confirm that we are compliant with the statutory provisions on data protection and data security. In particular, we use data only for the purposes stated below, and we take measures to ensure data security by making sure that data are used appropriately and are not disclosed to unauthorised persons. Clients, service providers and their employees are obliged to maintain secrecy and confidentiality concerning the data that we disclose to them, unless there are legally admissible grounds for transferring or disclosing data that have been entrusted or made accessible to them.

EDA GmbH shall always treat as confidential any business and trade secrets of which it becomes aware in connection with its activities, unless this obligation conflicts with statutory regulations that require disclosure. EDA GmbH also undertakes to impose all data protection and confidentiality obligations on its employees, contractors, subcontractors and other vicarious agents.

This Privacy Statement applies to the website content of the responsible party, which can be accessed at the www.eda.at , www.eda-portal.at domains and the various subdomains (hereinafter referred to as “our websites”). We reserve the right to amend this Privacy Statement with effect for the future, in particular in the event of further development of the website, use of new technologies or changes to the legal bases or to relevant case law.

You can print or save this Privacy Statement using the standard functions of your browser.

Gender disclaimer

In the interest of readability, we use the masculine form on this website for references to persons and for nouns related to persons. Terms used apply to all genders in accordance with the principle of equal treatment. The abbreviated form is used solely in the interest of readability and does not imply a value judgement of any kind.

 

1 NAME AND ADDRESS OF THE CONTROLLER

The controller in accordance with Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:

EDA Energiewirtschaftlicher Datenaustausch GmbH
Am Belvedere 8
1100 Vienna
Telephone: +43 1 3618 313-0
E-mail: office@eda.at

 

2 CONTACT FOR DATA PROTECTION ENQUIRIES

EDA Energiewirtschaftlicher Datenaustausch GmbH
Am Belvedere 8
1100 Vienna
Telephone: +43 1 3618 313-0
E-mail: datenschutz@eda.at

 

3 GENERAL INFORMATION RELATING TO DATA PROCESSING

3.1 Scope of the processing of personal data

Personal data means any information relating to an identified or identifiable natural person. As a general principle, we collect and use personal data from our users only to the extent necessary in order to provide a functional website and to display and deliver our content and services.

3.2 Legal bases for collection and processing of your personal data

Where we obtain the data subject’s consent for processing operations involving personal data, Art. 6 (1) (a) GDPR serves as the legal basis for the processing of personal data.

Where processing of personal data is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary in order to take steps prior to entering into a contract.

Where processing of personal data is necessary for compliance with a legal obligation to which the controller is subject, Art. 6 (1) (c) GDPR serves as the legal basis.

In the event that vital interests of the data subject or of another natural person necessitate the processing of personal data, Art. 6 (1) (d) GDPR serves as the legal basis.

If the processing is necessary for the purpose of a legitimate interest pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, Art. 6 (1) (f) GDPR serves as the legal basis for the processing.

3.3 Data erasure and storage period

The data subject’s personal data will be erased once the purpose of the storage ceases to apply. Personal data may be stored for a longer period if provided for by European or national legislators in European Union regulations, laws or other provisions to which the controller is subject. The data will also be erased once a storage period prescribed by the aforementioned standards has expired, unless further retention of the data is required for the conclusion or performance of a contract.

 

4 PROVISION OF THE WEBSITE AND CREATION OF LOG FILES

When you access and use our website, we collect the data that your browser automatically sends to our servers. This information is stored temporarily in what is known as a log file. When you use our website, we collect the following data which are technically necessary in order for us to display our website to you and to ensure stability and security:

The data are also stored in our system’s log files. This does not apply to the user’s IP addresses or to other data that enable the data to be assigned to a user. These data are not stored together with other personal data concerning the user.

4.1 Legal basis

Art. 6 (1) (f) GDPR serves as the legal basis for the aforementioned data processing. Processing of the aforementioned data is necessary in order for us to provide our website, hence it serves to protect a legitimate interest pursued by our company.

4.2 Erasure and storage period

Temporary storage of the IP address by the system is necessary for delivery of the website to the user’s computer. For this purpose, the user’s IP address must be stored for the duration of the session.

 

5. USE OF COOKIES

Our website uses cookies. Cookies are small text files that are stored locally in the cache of the browser being used. When a user visits our website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is visited again. Cookies do not become part of the computer system, cannot execute programs, and cannot contain viruses.

We use cookies to make our website more user-friendly. Some elements of our website require that the requesting browser can be identified even after a page change. The use of cookies may be technically necessary or for other purposes.

Various cookies are used on our websites, and their types and functions differ.

5.1 Session Cookies and Persistent Cookies

A session cookie is a type of cookie that is deleted as soon as the user closes the browser after their current session.

Persistent cookies are stored on the user's device to provide login information, settings, or preferences for the next visit to the website. They enable more convenient and faster use of the website. These cookies are stored for a specific period, after which they are automatically deleted. Please note that the storage duration may vary depending on the cookie. You can also delete these cookies from your system prematurely using your browser's standard functionality.

5.2 Technically Necessary Cookies

We use technically necessary cookies on our website. These ensure the website's functionality by enabling basic functions such as page navigation and access. The user data collected by technically necessary cookies is not processed to create user profiles. We use so-called "session cookies," which store a session ID that allows different requests from your browser to be associated with the same session. Some elements of our website require that the requesting browser can be identified even after a page change.

Without these cookies, our website cannot function properly. The legal basis for this processing is Article 6(1)(f) GDPR.

5.3 Cookies Not Technically Necessary

These cookies are used to make the use of the website more efficient and attractive. They are not necessary to use the basic functions of our website. The legal basis for this processing is your consent pursuant to Article 6(1)(a) GDPR. The cookies not technically necessary are automatically deleted after a predetermined period, which may vary depending on the cookie.

5.3.1 Preference Cookies

Preference cookies store information such as username, language selection, or font and offer improved and personalized functions for website users. All stored information is anonymized. Individual cookies can be enabled or disabled by the user at any time in the cookie settings.

5.3.2 Statistics Cookies

Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

5.4 Data Retention Period

As soon as the data transmitted to us via cookies is no longer required for the purposes described above, this information will be deleted, particularly when cookies are deactivated. Further storage may occur in individual cases if required by law.

5.5 Legal Basis for Processing Personal Data

The legal basis for processing so-called technically necessary cookies is our legitimate interest in processing personal data pursuant to Art. 6 para. 1 lit. f GDPR. For cookies that are not technically necessary or so-called third-party cookies, we require your consent. If you have given us your consent to the use of cookies based on a notice we provided on the website ("cookie banner"), the lawfulness of the use is additionally governed by Art. 6 para. 1 lit. a GDPR. You can revoke this consent at any time for the future by deactivating cookies in your browser settings.

5.6 Information on Configuring Browser Settings

You can manage your cookie settings using the configuration options listed below.

Most browsers are preset to automatically accept cookies. By changing the settings in your internet browser, you can completely disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. However, please note that if cookies are disabled in your browser settings, you may no longer be able to fully use all the functions of our website. You can also delete cookies already stored in your browser or view their storage duration via your browser settings. Furthermore, it is possible to configure your browser to notify you before cookies are stored. Different browsers vary in their functionality, so please refer to your browser's help menu for configuration options.

5.7 Overview of the Cookies Used

The following cookies are used:

Name Anbieter Zwecke Laufzeit
PHP Session Cookie Website Owner Helps remember basic user settings (such as language selection) Session (until the browser is closed)
Cookie Settings Website Owner Saves your selection of activated cookies. 12 months
_pk_id Matomo Generates anonymous statistical data about how the visitor uses the website. 13 months
_pk_ses Matomo Temporary storage of session data. 30 minutes
_pk_ref Matomo Storage of the origin/attribution (referrer). 6 months
_pk_cvar Matomo Temporary storage of user-defined variables. 30 minutes

 

6 USE OF WEB ANALYTICS TOOLS

To make our website as pleasant and convenient as possible for you as a user, we occasionally use services from external providers. Below you have the opportunity to learn about the use of the services and functions employed, so that you can exercise your rights with the service providers if necessary.

If you have given your consent in the cookie banner, our website uses functions from web analytics services. Cookies are used to analyze how users interact with the website. The information generated is transmitted to and stored on the provider's server.

The use of statistics and marketing cookies requires your consent in accordance with Article 6 Paragraph 1 Letter a of the GDPR. A cookie banner will appear on your first visit to our website, where you can give your explicit consent to the use of statistics and marketing cookies.

6.1 Web Analytics Tool Matomo Analytics

6.1.1 Scope of Personal Data Processing

This website uses Matomo Analytics, an open-source software for the statistical analysis of visitor numbers. Matomo uses cookies to analyze your website usage. These cookies generate information about website usage, which is then transmitted to and stored on a server. The IP address is anonymized before being stored.

The Matomo software is operated exclusively on our website's servers. The anonymized data is stored only there. It is not shared with third parties.

6.1.1 Scope of Personal Data Processing

This website uses Matomo Analytics, an open-source software for the statistical analysis of visitor numbers. Matomo uses cookies to analyze your website usage. 6.1.2 Purpose of Data Processing

By processing the personal data of our users, we are able to analyze their browsing behavior. We use the analyses generated by Matomo to compile reports on website activity so that we can continuously improve our website and adapt it to the needs of our users.

6.1.3 Storage Period

Matomo cookies remain on your device until you delete them.

6.1.4 Legal Basis for Processing Personal Data

The legal basis for this processing is your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw this consent at any time for the future by disabling cookies in your browser settings.

 

7 REGISTRATION ON THE EDA PORTAL

7.1 Scope of the processing of personal data

You have the option of registering for the EDA infrastructure on our website.

We collect the following information


7.2 Purpose of data processing

Carrying out the registration for the EDA infrastructure.
The user's personal data transmitted in the course of contract creation and the logged process steps are stored to fulfill the contractual obligation and processed in particular for the purpose of authentication.

7.3 Storage period

The data will be deleted as soon as the purpose of the processing no longer applies at the end of the contract period, provided that no other statutory retention period applies.

7.4 Legal basis for the processing of personal data

The legal basis for the processing of data is Art. 6 (1) (b) GDPR.

7.5 Use of the EDA Portal

The potential users of the EDA Portal are all energy service providers, operators of joint generation plants or renewable energy communities that are entitled to use the EDA Portal on the basis of the statutory provisions (ElWOG 2010, EAG package) and the corresponding agreement with the grid operator(s).

The requirements for using the EDA Portal are:

1) Successful registration on the information platform of the Austrian energy industry for the role of “energy service provider”, “operator of joint generation facilities”, “renewable energy communities” or citizen energy community (for more information, see ebUtilities.at)

2) Conclusion of an agreement in the following cases:

3) Successful completion of the registration process at the EDA Portal using the online form eda.at/registration-portal.

Further information on data protection relating to the EDA portal can be found in the terms of use under point 10, Data.

 

8 TRANSFEREE

Upon request, we provide energy suppliers and network operators with the following information from market participants (legal and natural persons) in a fully automated manner:

EDA GmbH processes all personal data disclosed in the course of using the EDA infrastructure and processing the associated contracts - if necessary - to fulfill its contractual tasks. This data is transmitted - in whole or in part - to its assistants or processors within the meaning of Art. 28 GDPR General Data Protection Regulation (EU) No. 2016/679 (“GDPR”) in order to fulfill the tasks of EDA GmbH.

EDA GmbH is obliged to transmit data of the contractual partner and third parties to other market participants or third parties only if and insofar as it has been commissioned to do so by the contractual partner and insofar as this is permitted by law, regulation or official order.

 

9 SUPPORT PORTAL (EXTERNAL PLATFORM)

To process support requests, we use an externally operated support portal, which is accessible at https://support.eda.at. This portal is provided by an external technical service provider and constitutes a standalone platform.

9.1 Scope of Data Processing

In connection with the use of the support portal, the following personal data in particular may be processed:

9.2 Purpose of Processing

Processing is carried out for the purpose of:

9.3 Legal Basis

Processing is based on:

9.4 Responsibility and Role of the Platform Operator

Depending on the specific processing operation, the processing of personal data is carried out under our responsibility or under the responsibility of the platform operator. We have only limited influence over certain technical aspects of the platform, particularly regarding cookies, tracking, and system operations. For further information on data processing by the platform operator, please refer to the operator’s own privacy policy.

9.5 Cookies and Tracking on the Support Portal

Cookies and similar technologies may be used within the Support Portal. The platform operator is responsible for managing and configuring this technology. Please note that the specific implementation (particularly with regard to consent mechanisms and cookie banners) is beyond our direct control.

9.6 Additional Information

We recommend that you also review the platform operator’s privacy policy, as it may contain additional information regarding data processing on their end.

 

10 RIGHTS OF THE DATA SUBJECT

If your personal data is processed, you are the data subject within the meaning of the GDPR and you are entitled to the rights listed below against the person responsible.

10.1 Right of access

You may request confirmation from the controller as to whether or not we are processing personal data concerning you. Where that is the case, you may request the following information from the controller:

  1. The purposes for which the personal data are being processed
  2. The categories of personal data being processed;
  3. The recipients or categories of recipient to whom the personal data concerning you have been or will be disclosed
  4. Where possible, the envisaged period for which the personal data concerning you will be stored or, if not possible, the criteria used to determine the storage period
  5. The existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing;
  6. The existence of the right to lodge a complaint with a supervisory authority
  7. Where the personal data are not collected from the data subject, any available information as to their source
  8. The existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject
  9. You have the right to request information as to whether or not personal data concerning you are transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards relating to the transfer pursuant to Art. 46 GDPR

10.2 Right to rectification

You have a right to obtain from the controller the rectification and/or completion of any inaccurate or incomplete personal data concerning you which are being processed. The controller must rectify the data without undue delay.

10.3 Right to restrict processing

You may request the restriction of the processing of personal data concerning you under the following conditions:

  1. If you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data
  2. The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead
  3. The controller no longer needs your personal data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims
  4. If you have objected to the processing pursuant to Art. 21 (1) GDPR and pending verification as to whether the legitimate grounds of the controller outweigh your own

Where the processing of personal data concerning you has been restricted, such data may, with the exception of their storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

If the processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

10.4 Right to erasure

10.4.1 Obligation to erase data

You may obtain from the controller the erasure of personal data concerning you without undue delay. The controller has an obligation to erase personal data without undue delay where one of the following grounds applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You withdraw your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR and there is no other legal basis for the processing. 
  3. You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21 (2) GDPR.
  4. The personal data concerning you have been unlawfully processed. 
  5. The personal data concerning you have to be erased for compliance with a legal obligation under European Union or Member State law to which the controller is subject.
  6. The personal data concerning you were collected in relation to the offer of information society services pursuant to Art. 8 (1) GDPR.

10.4.2 Notification of third parties

Where the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 (1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers processing the personal data that you, as the data subject, have requested that they erase any links to, or copies or replications of, those personal data.

10.4.3 Exceptions

The right to erasure does not apply where the processing is necessary:

  1. for exercising the right of freedom of expression and information
  2. for compliance with a legal obligation which requires processing under European Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller
  3. for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, where the right referred to in the subsection “Obligation to erase data” is likely to render impossible or seriously impair the achievement of the objectives of that processing
  5. for the establishment, exercise or defence of legal claims

10.5 Right to be informed

If you have asserted the right to rectification, deletion or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or deletion of the data or restriction of processing, unless this turns out to be impossible or involves disproportionate effort. You have the right to be informed about these recipients by the person responsible.

10.6 Right to data portability

You have the right to receive the personal data which you have provided to the controller in a structured, commonly used and machine-readable format. In addition, you have the right to transfer those data to another controller without hindrance from the controller to which the personal data were provided, where the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR and the processing is carried out by automated means.

In exercising this right, you shall also have the right to have the personal data concerning you transferred directly from one controller to another, where technically feasible. The rights and freedoms of other persons must not be adversely affected thereby. The right to data portability does not apply to processing of personal data which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

10.7 Right to object to processing

You shall have the right at any time, on grounds arising from your particular situation, to object to the processing of personal data concerning you under Art. 6 (1) (e) or (f) GDPR, including profiling based on those provisions.

The controller shall no longer process the personal data concerning you, unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or unless the purpose of the processing is the establishment, exercise or defence of legal claims.

Where personal data concerning you are processed for direct marketing purposes, you shall have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. This shall also apply to profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, your personal data will no longer be processed for such purposes.

10.8 Right to withdraw consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing carried out based on consent before its withdrawal.

10.9 Automated individual decision-making, including profiling

You shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This right shall not apply if the decision:

  1. is necessary for entering into, or for the performance of, a contract between you and the controller
  2. is authorised by European Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
  3. is based on your explicit consent

Such decisions, however, shall not be based on special categories of personal data referred to in Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place.

In the cases referred to in (1) and (3) above, the controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view, and to contest the decision.

10.10 Right to lodge a complaint with the data protection authority

If you consider that the processing of personal data concerning you breaches the GDPR, you shall have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, your place of employment or the place where the suspected breach took place.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and the outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.

If you believe that the processing of your data contravenes data protection law or otherwise infringes your data protection rights, you may lodge a complaint with the competent supervisory authority.

In Austria, this is the Data Protection Authority, Barichgasse 40-42, 1030 Vienna, tel.: +43 1 52 152-0, e-mail: dsb@dsb.gv.at, homepage: www.dsb.gv.at.

 

11 HYPERLINKS TO EXTERNAL WEBSITES

On our website, we use what are known as hyperlinks to websites of other providers. When these hyperlinks are activated, you will be redirected from one of our websites directly to the website(s) of the other provider(s). You will recognise this, inter alia, by the change in URL. We cannot accept any responsibility for the confidential handling of your data on these third-party websites, as we have no control over whether or not those companies are compliant with data protection regulations. For details of how those companies handle your personal data, please see their respective websites directly.

 

12 DATA SECURITY

We undertake to protect your privacy and to treat your personal data as confidential. In order to prevent manipulation, loss or misuse of your data stored with us, we take extensive technical and organisational security precautions, which are regularly reviewed and revised to reflect progress in technology.

 

13 AMENDMENT OF THE PRIVACY STATEMENT

It may become necessary to amend this Privacy Statement as a result of further development of our services, our website(s) and the content and services we offer. EDA Energiewirtschaftlicher Datenaustausch GmbH reserves the right to amend the Privacy Statement at any time with effect for the future. We recommend that you re-read the Privacy Statement from time to time.

© 2026 EDA GmbH